RESIDENT NOTICE - NOVEMBER 9 UPDATE
We would like to provide a brief update concerning reports of heat service issues we received from residents over the past 24 hours, and about utility power restoration for 6 and 8 Peter Cooper Road.
Concerning heat service issues reported, the source of these issues is mainly due to the storm damage to the electronic controls that regulate temperatures in the buildings. As a result, heat may not always be evenly distributed throughout entire buildings at all times. Therefore, when we receive reports from residents regarding heat issues, we send our engineers to the identified buildings to open valves in order to control the heat distribution. We continue to work on repairing the electronic controls and responding to service issues. In the meantime, if you continue to experience issues with heat service, please email us at email@example.com or call (888) 885-8490 and leave a voice message with your specific building, apartment number, contact information and details about the issues you are experiencing. We will try to get back to you as quickly as we can.
With respect to the conversion from generator to ConEd utility power, the conversion was completed for 8 Peter Cooper Road last night; that building is no longer on generator power and electrical service is fully restored.
We also worked with ConEd to restore utility power to 6 Peter Cooper Road yesterday, however the ConEd system sustained more damage from both the flood and the man-hole explosion last week than we had anticipated. As a result, ConEd could not convert the building back to utility power in the time frame we had initially planned, despite best efforts, and in the meantime, 6 Peter Cooper Road remains on generator power. The generator has been inspected and deemed safe; it is fully operational, as is the elevator service. ConEd is working to repair these issues and to convert back to the buildings permanent source of electrical power as quickly as possible.
When this conversion occurs, there will be a temporary interruption of electrical service to the building while the work is performed. This conversion will be done based on ConEd's ability to complete the repairs and the availability of the necessary crews on-site. We will attempt to provide as much advance notice as possible to residents of 6 Peter Cooper Road, but ask that residents understand that the timing is in part dependent on ConEd. Naturally, we will ensure that the elevators are empty prior to shutting down power.
Once again, we thank you for your patience and understanding as we continue to work tirelessly to complete the restoration of utility services.
November 8th Update:
RESIDENT NOTICE - NOVEMBER 8 UPDATE
November 8th Update:
RESIDENT NOTICE - NOVEMBER 8 UPDATE
Over the past week, following the significant damage sustained by the property due to the effects of Hurricane Sandy, we have focused on ensuring life safety and restoring basic utility services to all 110 buildings, including power, heat and hot water. Additional restoration efforts are still underway to complete repairs of elevators damaged by the storm, gas outages, and repairs to the water pumps in Peter Cooper Village. All remaining restorations referenced in yesterday's communication remain on schedule (posted on www.pcvst.com). Once again, we would like to thank you for your patience, understanding and support.
We have also been busy dealing with the effects of the storm on the PCVST Management Office, including extensive flooding of the first floor, damaged phone systems, and the loss of equipment and supplies. We are in the process of establishing offices for our staff throughout the property, and in some cases, relocating staff off-site. We will continue to provide additional updates on these restoration efforts, particularly those which pertain to restoration of phone systems, work order requests, and other resident services provided by the Management Office.
In the meantime, if you need to report an urgent service issue, you can reach Resident Services, as follows -
- Representatives are located at Oval Café between 7:30am to 8pm and at Oval Studio from 8pm to midnight. On Saturday and Sunday, Resident Services will be available at Oval Café from 8:30am to 6pm and at Oval Studio from 6pm until midnight.
- Email firstname.lastname@example.org with your building, apartment number and contact information and details about the service issue;
- Call (888) 885-8490 to leave a voice message with your contact information and nature of the issue. Please note that due to our resource constraints resulting from the storm, we will return your call as quickly as we can, though it may take a day to get back to you. As soon as our phone systems are repaired, Resident Services will resume answering phones directly.
If you need to reach Public Safety for an urgent matter, please call (347) 680-2212. In case of emergency, please call 911.
Please note that we are currently addressing emergency Work Orders, such as toilet/drain stoppages and non-functioning refrigerators and stoves. We will update you once we are able to process other Work Order requests.
As we continue to restore our standard operational services and relocate our staff, we will continue to communicate regular updates to you. Now that electricity, heat and hot water have been restored to the entire property, and that elevator service has been restored to all but one building (7 PCR is still on track for restoration within four days), we will revert back to a weekly update rather than a daily update, unless we have an urgent notice to communicate to you. We will continue to post these same updates on www.pcvst.com, as well as on facebook.com/pcvst and twitter.com/pcvstliving.
November 7th Update:
RESIDENT NOTICE - NOVEMBER 7 UPDATE
We are pleased to report that power, heat and hot water have been restored to all 110 buildings Peter Cooper Village Stuyvesant Town.
In Peter Cooper Village, 6 and 8 Peter Cooper Road are running on generators and will need to be converted to ConEd utility power. The conversion to ConEd utility will necessitate a two-hour shut-down of electrical service, which we currently have scheduled to take place by Friday at noon. We will ensure that elevators are empty before the temporary power outage.
All buildings now have at least one functioning elevator with the exception of 7 Peter Cooper Road. We continue to work on the restoration of elevator service in the buildings affected by the storm damage. 7 Peter Cooper Road should have one working elevator within five days.
Please keep in mind that we may continue to experience service disruptions related to components of our electrical distribution system that were damaged during the storm. We continue to work with ConEd and other third parties to remediate these issues as quickly as possible. If you experience any service issues with power, heat or hot water which do not correspond with the updates above, please notify a Resident Services representative located at Oval Café from 7:30am to 8pm and at Oval Studio from 8pm until midnight.
The motors that run the Peter Cooper Village water pumps which were damaged by the storm and which affect water pressure in the PCV buildings are undergoing repair, one by one, as we continue to procure the necessary parts for the repairs. Please continue to be mindful and conserve water usage.
The schedule for the restoration of gas service to the effected buildings remains the same as the schedule published last night (posted on www.pcvst.com). We will continue to work on and provide updates about the gas service restoration efforts.
We also would like to reiterate our message from earlier today (posted on www.pcvst.com) regarding today's storm, urging you to take precautions, stay indoors, and ensure supplies at home.
A few additional updates and reminders for you:
Heating Centers: On Thursday, November 8, the ice rink tent will remain available as a heating and charging station between 8am and 8pm; the Community Center is available as a heating center for elderly residents from 8am until 8pm. Please let your elderly neighbors know.
Resident Check-Ins: Today, November 7th, we knocked on the doors of residents based on requests from concerned parties.
Security: We remind you that Security is now headquartered at Oval Studio. In case of emergency only, please call (347) 680-2212. For all other inquiries, please continue to go to Resident Services at Oval Café or call (888) 885-8490.
Resident Services: Representatives from Resident Services will be available throughout the week during extended hours, at Oval Café from 7:30am to 8pm and at Oval Studio from 8pm to midnight. We are able to address emergency Work Orders, such as toilet/drain stoppages and non-functioning refrigerators and stoves. We will update you once we are able to process other Work Order requests.
Garages: Garages 1 and 6 did not sustain any damage and are open for business. Garages 2, 4, and 5 are now open for damage assessment. Customers who have not had access to their garages should assume their vehicles suffered significant damage and act accordingly with their insurance companies. As you prepare to have your vehicle towed, please note that the tow trucks should be lower than 6'8", which is the height of the garage gates.
A Message to Parents Enrolled at Manhattan Kids Club II: As you may know, MKC II sustained significant damage due to the storm. MKC II is working on clean-up of the site which is expected to be done by the end of week. The space must be dried out and safe before repairs can begin. MKC II reports that construction is currently scheduled to be completed by the weekend before Thanksgiving with a school re-open date of Monday, November 26th. MKC II encourages you to reach out to Bright Horizons (brighthorizons.com) and Children's Creative Learning Centers (cclc.com) for temporary child care; they have been supportive and welcoming.