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Saturday, July 25, 2009

"Our Tenants Come First" - Tishman Speyer



And now a word from Stuyvesant Town's landlord, Tishman Speyer:

OUR TENANTS COME FIRST

With more than 4,000 tenants, Tishman Speyer views each tenant as a client and goes the extraordinary lengths to anticipate their needs and exceed their expectations. Property Management is committed to providing premium service in high-quality space so when a tenant has a choice of which building to call home, they'll choose a Tishman Speyer building.

Tishman Speyer has an in-house team of over 300 property management experts who oversee all aspects of our buildings' operations, including engineering, security, fire safety and cleaning. Our property management teams operate their buildings as if they are stand-alone businesses, with a focus on making sure that each tenant's needs are taken care of and that each Tishman Speyer property is maintained to the company's exacting standards.

To ensure that our properties are operated to the highest levels of professionalism, responsiveness and efficiency, Tishman Speyer integrates each building into our customized internal programs including:

* Internal Audit Program
* Tenant Satisfaction Survey
* Emergency Procedures
* Tenant Portal Website
* Electronic Work Order System
* Electronic Preventative Maintenance Program
* Standard Operating Procedures

With a reputation as a best in-class operator, we realize that the creation of long-term relationships with our tenants ultimately leads to the creation of value in our buildings and our assets.

All of which may explain why the world's top-tier tenants tend to be our tenants.

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If you feel this information is inaccurate, you can contact Tishman Speyer:

Tishman Speyer
45 Rockefeller Plaza
New York, NY 10111
Phone: (212) 715-0315

8 comments:

Anonymous said...

When and where did the deadly duo come out with this outrageous statement?

Stuy Town Reporter said...

The statement is posted on the Tishman Speyer website:

http://www.tishmanspeyer.com/capabilities/pm/index.aspx

The link is also available in the post if you hover your mouse over the underlined "Our Tenants Come First."

Stuyvesant Town and Peter Cooper Village are listed as two of their properties, of course.

Anonymous said...

I can't believe they would post such humbug on their website! What hubris!

Anonymous said...

"Tishman Speyer has an in-house team of over 300 property management experts..."

Most of whom are in their mid-20s and had never heard of PCV/ST before applying for their jobs.

"...including engineering, security, fire safety and cleaning."

Conspicuously absent from this list: landscaping.

"Our property management teams operate their buildings as if they are stand-alone businesses..."

LOL whut?

"Tenant Satisfaction Survey"

Alex, I'll take "What Won't We Ever See, Not In a Million Years" for $800.

"[T]he world's top-tier tenants tend to be our tenants."

If by "world" they mean NYU and the New School, and by "top-tier tenants" they mean college students hanging out for a couple semesters, I wholeheartedly agree.

Anonymous said...

Interesting...Stuy Town has more than 11,000 apartments...but Tishman Speyer only claims "With more than 4,000 tenants, Tishman Speyer views each tenant..." does that mean there are 7,000 vacancies in Stuy Town?

Stuy Town Reporter said...

I believe they are not counting Stuy Town/Peter Cooper Village even though they list the complex as one of their management properties on their site. I guess ST/PCV gets no respect from them.

Anonymous said...

I think this statement is referring to their commercial clients, which is really what they focus on.

Anonymous said...

Hello-

As a market rate renter who recently moved out, I have to express my extreme irritation with ST on the move out of the complex. Comments before complaints:

- I always paid the rent on time.
- I was never a problem.
- I was happy there and the complex and my apartment were well maintained.

That said, here is what has happened:

- Stuy Town was essentially willing to lower our rent by around 10%, no more. They subsequently (less than a month later) lowered it by another approx 10% based on ads I have seen in the subway offering 2 months free. Apparently that is not being offered to good tenants.

- I wasted a ton of time just trying to figure out what the renewal would be if we stayed. ST, of course, made this extremely difficult by helpfully making the hours start at 10am to speak with a renewal person (Heather O'neill).
- Apparently the leasing office can't accept returned keys, which is a joke. I had to literally threaten them with making a stink in the leasing office before a "solution" could be found.
- ST just tagged us with almost $300 in "fees" for moving. There were two:

1. A $229.30 fee to replace a light fixture (a "globe"). It was broken and I never bothered to have it replaced. They had also given me a quote of $85 or $115 (I am not sure which) to replace it when I lived there. So ST is literally lying on the fees.

2. A $40.14 fee to pry a $15 taped mirror from the back of a closet. That might have taken 1 minute.

When I complained to ST, I was, again, helpfully referred to their legal department. I assume I will get screwed on these items. Give me a break.

I used to say good things about ST, but I won't anymore.

I understand that Tishman and Blackstone are underwater on their investment, I am sure many of these fees are designed to screw people as much as possible. That's fine, you are screwing yourselves long term, but of course you are so underwater you can't think straight.

I hope someone at ST is reading this comment.